Support
How to reach a person, what to expect, and how billing, refunds, account deletion and security reports are handled.
How to reach us
Email support@tasksaber.com from the address on your TaskSaber account so we can verify it is you. We read support mail on business days (Monday to Friday, US Central time) and aim to send a first reply within one business day. Complex issues may take longer; we will tell you when to expect an update.
Please never send passwords, agent credentials, integration tokens or task contents by email. If we need to look at a specific item we will ask for its identifier from the app.
Billing, receipts and refunds
Paid plans are sold through Link, a Stripe service, as merchant of record. Your receipt and invoices come from Link, and your Link account lets you view orders, update your payment method or cancel. For a refund, use the link on your Link receipt or contact Link support; they may ask us to confirm the request and we answer within two business days. Questions about which plan you are on, seats, trials or referral credit come to us at the address above. Our policies are in the Terms of Service.
Deleting your account
Delete your account from Settings → Danger zone → Delete my account in the web app. The flow is authenticated, revokes your sessions, agent credentials and integrations, cancels any subscription at the end of the paid period, erases your content and identity, and shows each stage’s progress. If you own an organization with other members you will be asked to transfer ownership first. Deletion requests sent by email receive a reply asking you to sign in and use that flow — we cannot verify identity by email. What is retained afterwards is described in the Privacy Policy.
Security issues
If you believe you have found a security vulnerability, email the support address with “Security” in the subject. We acknowledge security reports within one business day and will not take legal action against good-faith research that respects other users’ data.
Enterprise inquiries
Enterprise deployments are discussed individually; email us with your requirements. Enterprise is an inquiry only — scope, pricing and any contractual commitments are agreed separately in writing and are not implied by this page.
Service problems
If the app or API is unavailable, check again after a few minutes and then email us with the time, what you were doing and any error text shown. We monitor error and queue alarms around the clock; a reply during business hours will tell you what happened.